Alerts
April 25, 2026
AD
Admin
Administrator
Total Alerts
15
All time
Open Alerts
9
6 resolved
Open Angry Patients
6
Require follow-up
Open Script Failures
3
Coaching needed
| Severity | Patient | Agent | Date | Note | Status | |
|---|---|---|---|---|---|---|
| High | PT-9945 | KM Karan Malhotra | Apr 24, 2026 · 00:00 | Patient threatened formal complaint. Cardiology referral unresolved after 3 week… | Open | |
| High | PT-7756 | AP Arjun Patel | Apr 23, 2026 · 00:00 | Patient accused staff of overcharging. Billing dispute escalated to finance. | Open | |
| High | PT-3378 | KM Karan Malhotra | Apr 22, 2026 · 00:00 | Patient distressed over delayed test results. Clinical communication failure fla… | Open | |
| Medium | PT-8867 | KM Karan Malhotra | Apr 17, 2026 · 00:00 | Patient demanded compensation for appointment cancellation without notice. Agent… | Open | |
| Medium | PT-4489 | KM Karan Malhotra | Apr 16, 2026 · 00:00 | Patient angry about co-insurance charges post-hospitalisation. Billing dispute p… | Open | |
| Medium | PT-8890 | AP Arjun Patel | Apr 13, 2026 · 00:00 | System error sent appointment reminder for cancelled visit. Patient complained a… | Open | |
| Low | PT-6634 | KM Karan Malhotra | Apr 16, 2026 · 00:00 | Patient mildly frustrated about wellness programme ineligibility. Resolved with … | Resolved | |
| Low | PT-6645 | RM Rohan Mehta | Apr 11, 2026 · 00:00 | Wrong medication delivered to patient home. Safety concern flagged and resolved … | Resolved |