Reshma

June 5, 2026

Admin

Administrator

All Calls

Reshma

c-demo · April 23, 2026 · 08:30

2m 56sPositive(9.2)

Agent

Janvi

a-demo

Patient Sentiment

9.2/ 10

Positive

Script Adherence

100%

12 of 12 items passed

Call Recording

0:00 / 2:56

Call Transcript

48 turns

Patient00:00:00

Hello.

Janvi00:00:01

Good afternoon, ma'am. This is Janvi calling from PF Company Patient Support Program. We have received missed call from your number regarding Nintedanib free medicine.

Patient00:00:11

Yes, yes, yes. I gave missed call because I got a coupon from my doctor. My doctor said that on that number, if I give missed call, uh, I'll get some free medicine, so I wanted to know about it. Can you help me?

Janvi00:00:24

Hi. Yes, ma'am. Thank you for giving a missed call. It is the right time to speak to you, ma'am.

Patient00:00:28

Yes, yes. You can speak to me now.

Janvi00:00:30

Okay. You had received the coupon for free benefits, sir?

Patient00:00:33

Yes, yes.

Janvi00:00:34

Okay, ma'am. The benefits from our end is on purchase of six strips of Nintedanib hundred or one fifty mg, you will get six strips free from our end, ma'am.

Patient00:00:43

Okay, okay.

Janvi00:00:44

Okay, ma'am. For registration, we require some patient's details. May I know patient speaking or patient relative?

Patient00:00:51

I am patient. My name is Reshma.

Janvi00:00:53

Okay, ma'am. You are calling from which city, ma'am?

Patient00:00:57

I'm calling from Bangalore.

Janvi00:00:59

Okay, ma'am. Doctor prescribed Nintedanib one fifty or hundred mg, ma'am?

Patient00:01:02

One fifty mg. One fifty mg.

Janvi00:01:04

One fifty mg. Okay, ma'am. How many months doctor prescribed this medicine?

Patient00:01:08

Six months, ma'am.

Janvi00:01:09

Six months, okay. How many doses taken per day?

Patient00:01:13

Uh, twice a day I take. Morning nine o'clock and evening also nine o'clock.

Janvi00:01:17

Okay, ma'am. Do you have coupon right now, ma'am?

Patient00:01:20

Uh, yeah. I can tell you the coupon code.

Janvi00:01:23

Okay, ma'am. Please tell me the... Starting from F.

Patient00:01:25

It is... Okay. So it is PF zero zero zero one two.

Janvi00:01:31

PF zero zero one two. Okay, ma'am. Thank you for sharing required details. The patient registration process is complete through our end. Once this call is complete, ma'am, kindly share the documents, latest doctor prescription, medical bill, coupon photo, and complete address along with PIN code and landmark, ma'am.

Patient00:01:50

Okay. Where should I share it?

Janvi00:01:52

On, um, the given missed call number, ma'am.

Patient00:01:55

Okay. Same number is there on WhatsApp?

Janvi00:01:57

Same number. Yes, ma'am. Same number.

Patient00:01:58

Okay. Okay, fine. Fine, yeah.

Janvi00:02:00

Okay, ma'am.

Patient00:02:01

I'll share it.

Janvi00:02:02

Okay, ma'am. Is this your number now, ma'am?

Patient00:02:04

Yes, this is my number.

Janvi00:02:06

Okay, ma'am. I'm forwarding your number to our team for verification. They will check and they will reply to you, ma'am.

Patient00:02:12

Okay. Okay. Thank you.

Janvi00:02:13

One minute, ma'am. After complete the patient verification process, the medicine will be dispatched within two weeks or before you will get at your given address, ma'am.

Patient00:02:22

Oh, nice, nice. Okay.

Janvi00:02:24

Okay. Okay, ma'am. Is there any doubt?

Patient00:02:27

No, no. I don't have.

Janvi00:02:28

Okay, ma'am. In future, if any doubt, please give us a missed call, ma'am.

Patient00:02:32

Sure, sure.

Janvi00:02:33

Okay, ma'am. Now just stay on call, ma'am. I will transfer the call area for feedback, rating one to five. If you, if you like this call, then press the five button, ma'am.

Patient00:02:43

Sure, sure. I'll give you a five.

Janvi00:02:44

Okay.

Patient00:02:44

It was nice call.

Janvi00:02:45

Thank you, ma'am. Have a nice day.

Patient00:02:48

Thank you. Thank you. You too.

Janvi00:02:49

Welcome, ma'am.

AI Summary

Janvi from PF Company Patient Support Program called Reshma regarding the Nintedanib free medicine program. Reshma had earlier given a missed call after receiving a coupon from her doctor. The program offers six free strips of Nintedanib upon purchase of six strips. Reshma was registered — 150 mg dose, twice daily, 6-month course, from Bangalore, coupon code PF00012. She was instructed to share prescription, medical bill, coupon photo, and complete address via WhatsApp. Medicines will be dispatched within two weeks after document verification. Patient gave a 5-star rating at end of call.

Nintedanibfree medicinecoupon PF00012150mgtwice dailyBangaloreWhatsAppdocument verificationdispatch

Script Checklist

Good adherence

Opened call with program name
Confirmed patient's missed call intent
Explained program benefits (6 free strips)
Collected patient name
Collected patient city
Verified prescription dose (150 mg)
Verified course duration (6 months)
Verified dosage frequency (twice daily)
Collected coupon code
Explained document requirements
Explained dispatch timeline (2 weeks)
Closed call professionally with rating ask

12 of 12 items passed

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Reshma