PT-3391
June 5, 2026
AD
Admin
Administrator
All Calls
PT-3391
c003 · April 25, 2026 · 00:00
56sPositive(9.5)
DN
Agent
Deepa Nair
a5
Patient Sentiment
9.5/ 10
Positive
Script Adherence
100%
5 of 5 items passed
Call Recording
56s
Available via vendor
Call Transcript
9 turns
DN
Deepa Nair00:00:03
Good morning, patient support, Deepa speaking. What can I do for you today?
P
Patient00:00:09
Hi Deepa, I just wanted to follow up on my prescription status.
DN
Deepa Nair00:00:14
Of course! Let me pull that up. Patient ID please?
P
Patient00:00:18
PT-3391.
DN
Deepa Nair00:00:28
Got it. Your prescription was approved this morning and was sent to your preferred pharmacy — CVS on Main Street. It should be ready by noon.
P
Patient00:00:38
Oh wonderful! That's great news.
DN
Deepa Nair00:00:45
I'm glad I could help. You'll also receive a text confirmation shortly. Is there anything else I can assist with?
P
Patient00:00:52
No, that's everything. Thank you so much!
DN
Deepa Nair00:00:56
Our pleasure. Have a wonderful day!
AI Summary
Patient enquired about prescription status. Agent confirmed approval and pharmacy details. Call resolved quickly with high patient satisfaction.
prescriptionpharmacyapprovalfollow-up
Script Checklist
Good adherence
- Introduction & Greeting
- Patient Verification
- Purpose & Issue Identification
- Resolution & Next Steps
- Closing & Farewell