PT-8832
June 5, 2026
AD
Admin
Administrator
All Calls
PT-8832
c002 · April 25, 2026 · 00:00
1m 25sPositive(8.7)
RM
Agent
Rohan Mehta
a2
Patient Sentiment
8.7/ 10
Positive
Script Adherence
100%
5 of 5 items passed
Call Recording
1m 25s
Available via vendor
Call Transcript
13 turns
RM
Rohan Mehta00:00:03
Good afternoon, patient support line. This is Rohan speaking.
P
Patient00:00:09
I need to reschedule my appointment. The current one doesn't work for me.
RM
Rohan Mehta00:00:15
I can help with that. May I have your name and patient ID please?
P
Patient00:00:22
It's Vikram Rao, patient ID PT-8832.
RM
Rohan Mehta00:00:30
Thank you Mr. Rao. I see your appointment is scheduled for Thursday the 25th. What time works better for you?
P
Patient00:00:40
Can we do Friday morning? Before noon if possible.
RM
Rohan Mehta00:00:50
Let me check availability... I have Friday at 9:30 AM or 11:00 AM. Which would you prefer?
P
Patient00:01:00
9:30 works perfectly.
RM
Rohan Mehta00:01:08
Great, I've rescheduled you for Friday April 26th at 9:30 AM. You'll receive a confirmation text shortly.
P
Patient00:01:15
Perfect, thank you.
RM
Rohan Mehta00:01:18
Of course. Is there anything else I can assist you with today?
P
Patient00:01:22
No that's all, goodbye.
RM
Rohan Mehta00:01:25
Goodbye and take care.
AI Summary
Patient rescheduled appointment without issues. Agent offered two clear time slots and confirmed the new time promptly.
appointmentrescheduleFridayconfirmation
Script Checklist
Good adherence
- Introduction & Greeting
- Patient Verification
- Purpose & Issue Identification
- Resolution & Next Steps
- Closing & Farewell